Warranty & Guarantee
At Ember & Stone, we take great pride in the quality, craftsmanship and reliability of every product we create. Each fireplace and heating solution is designed and manufactured to the highest standards, using carefully selected materials and expert workmanship.
We are committed to ensuring that our customers enjoy their Ember & Stone product for many years to come. Our warranty provides peace of mind and reflects the confidence we have in the quality and durability of our products.
Our Guarantee
Every Ember & Stone product is covered by our quality guarantee against manufacturing defects and faults in materials or workmanship for the period stated below:
Product Warranty Period:
[Insert warranty period — e.g. 2 years / 5 years / 10 years]
The warranty begins from the date of purchase and applies to the original purchaser only. Proof of purchase may be required when making a warranty claim.
What Our Warranty Covers
Our warranty covers:
Manufacturing defects
Faults caused by defective materials
Issues relating to workmanship under normal household use
Replacement parts or repairs where applicable
Where a product is found to have a manufacturing fault, Ember & Stone will assess the issue and, where appropriate, repair, replace the affected component, or provide a suitable resolution.
What Is Not Covered
Our warranty does not cover:
Damage caused by incorrect installation or installation by an unauthorised installer
Damage caused by misuse, neglect, accidents or improper maintenance
Normal wear and tear
Cosmetic changes caused by natural materials such as marble, limestone or stone variations
Damage caused by modifications or alterations to the product
Damage caused by unsuitable fuel, incorrect operation or failure to follow care instructions
Any issues resulting from failure to follow installation and operating guidelines
Installation Requirements
To ensure your fireplace performs safely and efficiently, installation must be completed in accordance with all relevant regulations and manufacturer guidelines.
For certain products, installation by a qualified professional may be required for the warranty to remain valid.
Making a Warranty Claim
If you experience an issue with your Ember & Stone product, please contact our customer service team with:
Your name and contact details
Proof of purchase
Product details and model information
A description of the issue
Photographs or supporting information where possible
Our Commitment
At Ember & Stone, we believe exceptional products deserve exceptional support. From the moment you choose your fireplace to many years of enjoyment afterwards, our team is dedicated to providing the highest level of care and service.
Thank you for choosing Ember & Stone — where craftsmanship, design and warmth come together.